Withers Worldwide

We are committed to providing a high-quality legal service to all our clients. However, when something goes wrong we need to know how and why to help us improve our standards. If you feel that we have not met your expectations in some way, then please do contact Jennifer Curley, our International Risk and Compliance Director, with details of your complaint.

Jennifer Curley  Tel: +44 (0)20 7597 6380 

Email Jennifer 

Our complaints procedure

Any complaints will be forwarded to Anthony Indaimo, our Chairman as well as to the partner in charge of the department involved in your complaint.

 Next steps

1. We will send you a letter acknowledging your complaint and give you a timescale for providing an initial response.
2. We aim to send this acknowledgement to you within 5 working days but will let you know if we will be unable to do this.
3. We will then start to investigate your complaint, which is likely to involve both the Partner who acted for you and their departmental head, and should normally be completed within 20 working days.
4. If it is considered that a meeting at this stage would be helpful, we will invite you to meet a Partner to discuss and, we hope, resolve your complaint.
5. If we hold a meeting with you we will write to you to confirm what took place and any solutions we have agreed with you.
6. Where a meeting is not held, we will send you a detailed reply to your complaint, including our suggestions for resolving the matter.
7. If you consider that the matter has not been resolved to your satisfaction, you can write to us again and we will then arrange for Anthony Indaimo to review our decision. 
8. We will then write to you confirming our final position on your complaint and explain our reasons. If you are still not satisfied, you may wish to contact the Legal Ombudsman (‘LeO’) about your complaint. If you decide to refer a complaint to the Legal Ombudsman, you must do so within 12 months of becoming aware of the issue causing you concern. This must also be within six months of the date that we finish going through our own complaints procedure. 
9. Further details can be found on the Legal Ombudsman website or by calling their helpline on 0300 555 0333 or by contacting Legal Ombudsman at PO Box 15870, Birmingham, B30 9EB.

If we have to change any of the timescales above, we will let you know and explain why.